Privacy Policy

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Name
• Phone number
• Email address
• Location details
• Profile details (vehicle owner/customer)

b) Usage & Device Information

• IP address
• Browser type
• App version
• Device identifiers
• Pages visited and interaction data

c) Location Data

We may collect approximate or precise location (with your permission) for:

• Showing nearby vehicles/customers
• Enhancing match accuracy

d) Vehicle Information (for vehicle owners)

• Vehicle number
• Model and type
• Availability and operating area

2. How We Use Your Information

We use the collected information to:

• Create and manage your account
• Connect vehicle owners and customers
• Improve app and website functionality
• Provide customer support
• Send important updates, alerts, and notifications
• Prevent fraud, abuse, and unauthorized use
• Ensure safety and service quality
• Analyze platform performance

3. How We Share Your Information

We do not sell your personal data.

We may share information only as follows:

a) Between Users

Limited information is shared to facilitate communication between vehicle owners and customers.

b) Service Providers

Trusted third-party vendors who assist in:

• Hosting
• Analytics
• Payment gateway (if applicable)
• SMS/email notifications

c) Legal Requirements

We may disclose information if required by:

• Law enforcement
• Court orders
• Government regulations

4. Data Storage & Security

We use reasonable organisational, technical, and administrative measures to protect your information. However, no system is 100% secure. We recommend keeping your device and login credentials safe.

5. Your Rights

Depending on your region, you may:

• Access the information we hold about you
• Request data correction
• Request account deletion
• Withdraw permissions (e.g., location access)
• Opt out of promotional communications

To exercise these rights, email us at care@duacab.com.

6. Children’s Privacy

Our platform is not intended for children under 13 years. We do not knowingly collect data from minors. If you believe a minor has provided information, contact us immediately.

7. Cookies & Tracking

We may use:

• Cookies
• Web beacons
• Analytics tools

These help in improving user experience and platform performance. You may disable cookies through browser settings, but some features may not function properly.

8. Third-Party Links

Our website/app may contain links to external services. We are not responsible for the privacy practices of third-party websites or apps.

9. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated date. Continued use of our services after any updates means you accept the revised policy.

10. Contact Us

For questions, requests, or complaints regarding this Privacy Policy, contact us at:

📧 care@duacab.com
🌐 www.duacab.com