Privacy Policy

Effective Date: 1st January 2025

Welcome to DUA. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide to us through our website (www.duacab.com) and the DUA app.

1. Information We Collect

We collect the following types of information:

1.1. Personal Information

• Name, email address, phone number, and other contact details.
• Payment information, including transaction details.

1.2. Usage Information

• Device information, IP address, and browser type.
• Location data for booking and navigation purposes.
• Details about how you interact with our website and app.

1.3. Travel Agency and Driver-Specific Information

• Travel agency registration details.
• Driver details provided by the travel agency, such as name, contact information, and license details.

2. How We Use Your Information

We use your information to:

• Facilitate bookings between customers and drivers.
• Enable fare negotiations and secure transactions.
• Provide customer support and respond to inquiries.
• Improve our services, website, and app functionality.
• Offer promotional rewards, such as cashback.
• Ensure compliance with legal and regulatory requirements.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with:

• Travel agencies and drivers for booking purposes.
• Third-party service providers for payment processing or technical support.
• Authorities, if required by law or to enforce our Terms of Service.

4. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt out of promotional communications.
• Restrict or object to certain data processing activities.

To exercise these rights, contact us at care@duacab.com

5. Data Security

We implement industry-standard measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings.